GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION
PROBLEM SOLVING TECHNIQUES IN MANAGEMENT/4120233
Course Title: PROBLEM SOLVING TECHNIQUES IN MANAGEMENT
Credits 3 ECTS 8
Semester 1 Compulsory/Elective Elective
COURSE INFO
 -- LANGUAGE OF INSTRUCTION
  Turkish
 -- NAME OF LECTURER(S)
  Assoc. Prof. Ferudun SEZGİN
 -- WEB SITE(S) OF LECTURER(S)
  http://websitem.gazi.edu.tr/site/ferudun
 -- EMAIL(S) OF LECTURER(S)
  ferudun@gazi.edu.tr
 -- LEARNING OUTCOMES OF THE COURSE UNIT
Know the definition, types, and characteristics of problem.
List the stages of problem solving process.
Understand the importance of problem solving in management.
Make use of appropriate scientific methods and techniques in solving the problems of educational organizations.
Compare the similar and different aspects of methods and techniques used in problem solving.
Develop suitable suggestions for potential problems experienced in school settings.



 -- MODE OF DELIVERY
  The mode of delivery of this course is face to face.
 -- PREREQUISITES AND CO-REQUISITES
  There is no prerequisite or co-requisite for this course.
 -- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS
  There is no recommended optional programme component for this course.
 --COURSE CONTENT
1. Week  Definition and Types of Problem Basics of Problem Solving Stages of Problem Solving
2. Week  Problem Solving and Decision Making Creative Problem Solving Problem Solving Techniques in Management
3. Week  Value-based Management and Ethics Crisis Management Chaos Management Stress Management Conflict Management
4. Week  Process Management SWOT Analysis PEST Analysis PDCA Circle (Plan-Do-Check-Act) Quality Circles
5. Week  School Management and Development Team Data-based Decision Making Action Research Operational Research Research and Development
6. Week  Game Theory Six Sigma (DMAIC) Fishbone Diagram Force Field Analysis Scenario Analysis
7. Week  Pareto Diagram Scatter Diagram Histogram and Bar Charts Line Charts Flow Charts
8. Week  Midterm exam
9. Week  Delphi Technique Nominal Group Technique Brainstorming Mind Map Six Thinking Hats 5N 1K Technique
10. Week  Rational Decision T-Groups and Sensitivity Education Devil's Advocate Technique Dialectic Questioning Pioneer Users
11. Week  Cost Effectiveness Analysis Balanced Performance Scorecard Gantt Diagram Priority Matrix Work Plan
12. Week  Failure Modes and Effects Analysis Core Competency Analysis Distinctive Competency Approach Corporate Identity Construct Benchmarking
13. Week  Applications of Problem Solving Techniques in Education: Case Studies
14. Week  Applications of Problem Solving Techniques in Education: Case Studies
15. Week  Applications of Problem Solving Techniques in Education: Case Studies
16. Week  Final exam
 -- RECOMMENDED OR REQUIRED READING
  Adair, J. (2000). Karar verme ve problem çözme (Çev. N. Kalaycı). Ankara: Gazi. Adair, J. (2001). Problem çözme (Çev. N. Kalaycı). Ankara: Gazi. Adair, J. (2010). Etkili liderlik ve yönetim için 100 harika fikir (Çev. S. Uyan). İstanbul: Babıali Kültür. Bonstingl, J. J. (2001). Kalite okulları (Çev. H. Köksal). İstanbul: Dünya. Çalık, T. (2003). Yönetimde problem çözme teknikleri. Ankara: Nobel. Glasser, W. (1999). Başarısızlığın olmadığı okul (Çev. K. Teksöz). İstanbul: Beyaz. Hallinger, P., & Bridges, E. M. (2007). A problem-based approach for management education: Preparing managers for action. Dordrecht, The Netherlands: Springer. Öğülmüş, S. (2006). Kişilerarası sorun çözme becerileri ve eğitimi. Ankara: Nobel. Sternberg, R. J. (1994). Thinking and problem solving. San Diego, CA: Academic. Sternberg, R. J. (1997). Managerial intelligence: Why IQ isn’t enough. Journal of Management, 23(3), 475-493.
 -- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
  Lecture Question & Answer Demonstration Drill - Practise
 -- WORK PLACEMENT(S)
  Not Applicable
 -- ASSESSMENT METHODS AND CRITERIA
 
Quantity
Percentage
 Mid-terms
1
20
 Assignment
2
20
 Exercises
0
0
 Projects
0
0
 Practice
0
0
 Quiz
0
0
 Contribution of In-term Studies to Overall Grade  
40
 Contribution of Final Examination to Overall Grade  
60
 -- WORKLOAD
 Efficiency  Total Week Count  Weekly Duration (in hour)  Total Workload in Semester
 Theoretical Study Hours of Course Per Week
14
3
42
 Practising Hours of Course Per Week
0
 Reading
14
3
42
 Searching in Internet and Library
10
2
20
 Designing and Applying Materials
0
 Preparing Reports
10
2
20
 Preparing Presentation
10
3
30
 Presentation
10
3
30
 Mid-Term and Studying for Mid-Term
1
10
10
 Final and Studying for Final
1
14
14
 Other
0
 TOTAL WORKLOAD: 
208
 TOTAL WORKLOAD / 25: 
8.32
 ECTS: 
8
 -- COURSE'S CONTRIBUTION TO PROGRAM
NO
PROGRAM LEARNING OUTCOMES
1
2
3
4
5
1X
2X
3X
4X
5X
6X
7X
8X
9X
10X
11X
12X