GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION
HOSPITAL SERVICES AND HOSPITALITY OF HEALTH/TUR 371
Course Title: HOSPITAL SERVICES AND HOSPITALITY OF HEALTH
Credits 3 ECTS 4
Semester 5 Compulsory/Elective Elective
COURSE INFO
 -- LANGUAGE OF INSTRUCTION
  Turkish
 -- NAME OF LECTURER(S)
  Assoc. Prof. Cemalettin Aktepe
 -- WEB SITE(S) OF LECTURER(S)
  http://websitem.gazi.edu.tr/site/caktepe
 -- EMAIL(S) OF LECTURER(S)
  caktepe@gazi.edu.tr
 -- LEARNING OUTCOMES OF THE COURSE UNIT
Know the basic concepts related to health and health services
Classify according to the characteristics of health services
Separating the features you know from other businesses offering health care businesses
Management of Health Institutions knows the way.
Has knowledge about medical tourism
Know the strategic management process of the hospital organization
Students will have information in respect of the health organization
Management processes in the organization knows the hospital organization
Hospital is aware of the quality system
 -- MODE OF DELIVERY
  The mode of delivery of this course is Face to face
 -- PREREQUISITES AND CO-REQUISITES
  There is no prerequisite or co-requisite for this course
 -- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS
  There is no recommended optional programme component for this course
 --COURSE CONTENT
1. Week  Health and Health Services
2. Week  Health Institutions and Functions
3. Week  Health Institutions Administration
4. Week  Hospital Organizational Structure
5. Week  Organizational Structure of the Ministry of Health
6. Week  Organizational Structure of University Hospitals
7. Week  Midterm Exam
8. Week  Strategic Management Process
9. Week  Strategic Choices in Health Care Organizations
10. Week  Human Resources Management in Health Care Institutions
11. Week  Quality Management in Health Care Institutions
12. Week  Performance Measurement in Health Care Institutions
13. Week  Utilization Management in Health Care Organizations
14. Week  Health Institutions Customer Satisfaction
15. Week  overall review
16. Week  FINAL
 -- RECOMMENDED OR REQUIRED READING
  Hastane ve Sağlık Kurumları Yönetimi, Kavuncubaşı Ş. ve S. Yıldırım, Siyasal Kitabevi, 2012, Ankara.
 -- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
  Lecture, Question & Answer, Demonstration, Drill - Practise
 -- WORK PLACEMENT(S)
  none
 -- ASSESSMENT METHODS AND CRITERIA
 
Quantity
Percentage
 Mid-terms
1
40
 Assignment
0
0
 Exercises
0
0
 Projects
0
0
 Practice
0
0
 Quiz
0
0
 Contribution of In-term Studies to Overall Grade  
40
 Contribution of Final Examination to Overall Grade  
60
 -- WORKLOAD
 Efficiency  Total Week Count  Weekly Duration (in hour)  Total Workload in Semester
 Theoretical Study Hours of Course Per Week
14
3
42
 Practising Hours of Course Per Week
0
0
0
 Reading
4
2
8
 Searching in Internet and Library
5
2
10
 Designing and Applying Materials
2
2
4
 Preparing Reports
0
0
0
 Preparing Presentation
0
0
0
 Presentation
4
1
4
 Mid-Term and Studying for Mid-Term
1
10
10
 Final and Studying for Final
1
12
12
 Other
1
10
10
 TOTAL WORKLOAD: 
100
 TOTAL WORKLOAD / 25: 
4
 ECTS: 
4
 -- COURSE'S CONTRIBUTION TO PROGRAM
NO
 PROGRAM LEARNING OUTCOMES
1
2
3
4
5
1Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country.X
2Demonstrate reading, listening, speaking and writing skills in one foreign language (English, German or French) at least at the level of B2 of European Language Portfolio.X
3Have an understanding of the basic concepts, theories, principles and facts within the context of management, economics, and social psychology.X
4Demonstrate effective use of both basic and professional information and communication technologies and software.X
5Understand, analyze and interpret the cultures, history, religions, and the art of the civilisations that have lived in Turkey.X
6Have detailed knowledge of the geography of both the World and the Turkey.X
7Plan, implement and control a tour.X
8Communicate verbally, non-verbally and in writing effectively and demonstrate effective presentation skills.X
9Recognize, understand, and communicate with different cultures.X
10Understand and apply national and international law, regulations and professional standards related to tourist guiding.X
11Describe, synthesize, analyze, interpret and evaluate data and information professionally.X
12Work effectively both independently and with others.X
13Have the qualifications to manage and organize the organizations in the travel businesses.X
14Have general business knowledge.X
15Understands strategies for management and marketing in the field of travel management.X
16Have knowledge of basic law related to tourism businesses.X
17Understands the relationship between tourism and environment, is aware of the necessary practices for a more livable environment and applies them when necessary.X
18Have the ability to think analytically in the field of tourism.X
19Have basic knowledge about home country cuisine and world cuisines.X
20Have a basic knowledge of the document and the accounting system in the travel agencies.X