GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION

FRONT OFFICE MANAGEMENT/TUR 231

Course Title:	FRONT OFFICE MANAGEMENT
Credits	2	ECTS	4
Semester	3	Compulsory/Elective	Compulsory

COURSE INFO

-- LANGUAGE OF INSTRUCTION

Turkish

-- NAME OF LECTURER(S)

Asst. Prof. Ece KONAKLIOĞLU

-- WEB SITE(S) OF LECTURER(S)

http://websitem.gazi.edu.tr/site/ece

-- EMAIL(S) OF LECTURER(S)

ece@gazi.edu.tr

-- LEARNING OUTCOMES OF THE COURSE UNIT

To have the culture and information on management concepts
To set up the organizational structure of front office management and to have the skills for analysing and modelling
To have the information for national and international regulation governing credit cards and other types of payment

-- MODE OF DELIVERY

The mode of delivery of this course is Face to face

-- PREREQUISITES AND CO-REQUISITES

There is no prerequisite or co-requisite for this course.

-- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS

There is no recommended optional programme component for this course.

--COURSE CONTENT
1. Week	General concepts
2. Week	Organization of front office department
3. Week	Employee management in front office department
4. Week	Systems used in the operations of front office
5. Week	How front office operates
6. Week	Room types in hospitality managements
7. Week	Room selling in hospitality management
8. Week	Midterm Exam
9. Week	Relations between guests and front office staff
10. Week	Guests expectations and complaints
11. Week	Relations of front office dep. with other dep.
12. Week	Guest account and types of payment
13. Week	Security in front office department
14. Week	International security rules and application
15. Week	Overview of the course
16. Week	Final Exam

-- RECOMMENDED OR REQUIRED READING

Managing Front Office Operations, M.L. Kasavana; R.M. Brooks

-- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS

Lecture, Question & Answer

-- WORK PLACEMENT(S)

None

-- ASSESSMENT METHODS AND CRITERIA

	Quantity	Percentage
Mid-terms	1	100
Assignment	0	0
Exercises	0	0
Projects	0	0
Practice	0	0
Quiz	0	0
Contribution of In-term Studies to Overall Grade		40
Contribution of Final Examination to Overall Grade		60

-- WORKLOAD

Efficiency	Total Week Count	Weekly Duration (in hour)	Total Workload in Semester
Theoretical Study Hours of Course Per Week	14	2	28
Practising Hours of Course Per Week			0
Reading	14	1	14
Searching in Internet and Library	14	1	14
Designing and Applying Materials			0
Preparing Reports			0
Preparing Presentation			0
Presentation			0
Mid-Term and Studying for Mid-Term	7	2	14
Final and Studying for Final	14	2	28
Other	2	1	2
TOTAL WORKLOAD:			100
TOTAL WORKLOAD / 25:			4
ECTS:			4

-- COURSE'S CONTRIBUTION TO PROGRAM

NO	PROGRAM LEARNING OUTCOMES	1	2	3	4	5
1	Have an understanding of concepts related to tourism industry and be able to interpret these concepts.					X
2	Understand both professional and scientific ethical values				X
3	Demonstrate effective use of both basic and professional information and communication technologies and software	X
4	Have basic knowledge of documentary and accounting systems related with tourism businesses	X
5	Demonstrate effective use of manual and automated operations in the front office departmant of accommodation establishments	X
6	Have basic knowledge of economics
7	Have analytical thinking skills within the context of tourism			X
8	Have financial analysis skills related to tourism operations	X
9	Have detailed knwoledge of human resources management in tourism industry	X
10	Have an understanding of food and beverage practices in tourism businesses	X
11	Have an understanding of different tourism services such as hotel services at health establishments and yacht and marina management	X
12	Demonstrate reading, listening, speaking and writing skills in foreign languages as required by the industry	X
13	Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation				X
14	Have detailed knowledge of business administration	X
15	Have an understanding of marketing and management strategies within the context of tourism management	X
16	Have basic knowledge of legal procedures related to tourism industry	X
17	Understand the relationship between tourism and environment and be able to apply required practices for a more lively environment	X
18	Have an understanding of recreational activities performed in accommodation establishments	X
19	Have an understanding of the cultural context of tourism	X
20	Have basic knowledge of national and international cuisines

Gazi University

Information Package

Programme Information

Search

GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR