GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION

TOTAL QUALITY MANAGEMENT/5150046

Course Title:	TOTAL QUALITY MANAGEMENT
Credits	3	ECTS	7.5
Semester	2	Compulsory/Elective	Elective

COURSE INFO

-- LANGUAGE OF INSTRUCTION

Turkish

-- NAME OF LECTURER(S)

Assistant Professor Doctor Mesiha Saat Ersoy

-- WEB SITE(S) OF LECTURER(S)

http://websitem.gazi.edu.tr/site/mesiha

-- EMAIL(S) OF LECTURER(S)

mesiha@gazi.edu.tr

-- LEARNING OUTCOMES OF THE COURSE UNIT

Learns the basic tools of quality management, gains basic skills in this area
Learns the ability of satisfaction of customers in long run.
Learns to gain benefit for own personel and society.
Learns to increase the productivity.

-- MODE OF DELIVERY

The mode of delivery of this course is Face to face

-- PREREQUISITES AND CO-REQUISITES

here is no prerequisite or co-requisite for this course.

-- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS

There is no recommended optional programme component for this course.

--COURSE CONTENT
1. Week	Introduction to Total Quality Management
2. Week	Quality culture
3. Week	The evolution of quality approaches
4. Week	Strategic quality management
5. Week	Customer focus
6. Week	Data analysis and statistical techniques
7. Week	Seven advanced technical
8. Week	Mid-term Exam
9. Week	Process management
10. Week	Process management
11. Week	Poka-Yoke
12. Week	Bencmarking
13. Week	Quality assurance systems
14. Week	Quality assurance systems
15. Week	Quality assurance systems
16. Week	Final Exam

-- RECOMMENDED OR REQUIRED READING

Mesiha Saat Ersoy, Abdullah Ersoy, Kalite Yönetimi; Bounds, Yorks & Adams, Beyond Total Quality Management

-- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS

Lecture, Question & Answer, Demonstration, Drill - Practise

-- WORK PLACEMENT(S)

None

-- ASSESSMENT METHODS AND CRITERIA

	Quantity	Percentage
Mid-terms	1	50
Assignment	0	0
Exercises	0	0
Projects	0	0
Practice	0	0
Quiz	0	0
Contribution of In-term Studies to Overall Grade		50
Contribution of Final Examination to Overall Grade		50

-- WORKLOAD

Efficiency	Total Week Count	Weekly Duration (in hour)	Total Workload in Semester
Theoretical Study Hours of Course Per Week	14	3	42
Practising Hours of Course Per Week			0
Reading	10	3	30
Searching in Internet and Library	8	3	24
Designing and Applying Materials	8	3	24
Preparing Reports	10	3	30
Preparing Presentation	10	3	30
Presentation	3	3	9
Mid-Term and Studying for Mid-Term			0
Final and Studying for Final			0
Other			0
TOTAL WORKLOAD:			189
TOTAL WORKLOAD / 25:			7.56
ECTS:			7.5

-- COURSE'S CONTRIBUTION TO PROGRAM

NO	PROGRAM LEARNING OUTCOMES	1	2	3	4	5
1				X
2				X
3					X
4					X
5					X
6						X
7						X
8					X
9					X
10					X
11						X
12					X
13					X

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GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR