GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION
QUALITY MANAGEMENT/2750002
Course Title: QUALITY MANAGEMENT
Credits 3 ECTS 7.5
Semester 2 Compulsory/Elective Compulsory
COURSE INFO
 -- LANGUAGE OF INSTRUCTION
  Turkish
 -- NAME OF LECTURER(S)
  Assistant Professor Doctor Mesiha Saat Ersoy
 -- WEB SITE(S) OF LECTURER(S)
  http://websitem.gazi.edu.tr/site/mesiha
 -- EMAIL(S) OF LECTURER(S)
  mesiha@gazi.edu.tr
 -- LEARNING OUTCOMES OF THE COURSE UNIT
Learns the basic tools of quality management, gains basic skills in this area.
Learns the ability of satisfaction of customers in long run.
Learns to gain benefit for own personel and society.
Learns to increase the productivity.





 -- MODE OF DELIVERY
  The mode of delivery of this course is Face to face
 -- PREREQUISITES AND CO-REQUISITES
  There is no prerequisite or co-requisite for this course.
 -- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS
  There is no recommended optional programme component for this course.
 --COURSE CONTENT
1. Week  Introduction to Total Quality Management
2. Week  Quality culture
3. Week  The evolution of quality approaches
4. Week  Strategic quality management
5. Week  Customer focus
6. Week  Data analysis and statistical techniques
7. Week  Data analysis and statistical techniques
8. Week  Mid-term Exam
9. Week  Seven advanced technical
10. Week  Seven advanced technical
11. Week  Process management
12. Week  Process management
13. Week  Poka-Yoke
14. Week  Bencmarking
15. Week  Quality assurance systems
16. Week  Final Exam
 -- RECOMMENDED OR REQUIRED READING
  Mesiha Saat Ersoy, Abdullah Ersoy, Kalite Yönetimi; Bounds, Yorks & Adams, Beyond Total Quality Management
 -- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
  Lecture, Question & Answer, Demonstration, Drill - Practise
 -- WORK PLACEMENT(S)
  None
 -- ASSESSMENT METHODS AND CRITERIA
 
Quantity
Percentage
 Mid-terms
1
50
 Assignment
0
0
 Exercises
0
0
 Projects
0
0
 Practice
0
0
 Quiz
0
0
 Contribution of In-term Studies to Overall Grade  
50
 Contribution of Final Examination to Overall Grade  
50
 -- WORKLOAD
 Efficiency  Total Week Count  Weekly Duration (in hour)  Total Workload in Semester
 Theoretical Study Hours of Course Per Week
14
3
42
 Practising Hours of Course Per Week
0
 Reading
10
3
30
 Searching in Internet and Library
8
3
24
 Designing and Applying Materials
8
3
24
 Preparing Reports
10
3
30
 Preparing Presentation
10
3
30
 Presentation
3
3
9
 Mid-Term and Studying for Mid-Term
0
 Final and Studying for Final
0
 Other
0
 TOTAL WORKLOAD: 
189
 TOTAL WORKLOAD / 25: 
7.56
 ECTS: 
7.5
 -- COURSE'S CONTRIBUTION TO PROGRAM
NO
 PROGRAM LEARNING OUTCOMES
1
2
3
4
5
1To comprehend advance information about production and operations management, production planning and control, project management, total quality management, operations research, supply chain management, forecasting, service management, research techniques, marketing strategies and financial management areasX
2To get adequate information and experience in the designing process of production systems when determining system parameters.X
3To investigate solutions for system failures, to comment information about related areas, to develop production strategies and finally to start a projectX
4To improve strategies for marketing and sale, to plan future plans for marketing department in consideration of strategic goalsX
5To use area related information on behalf of modern production systems, moreover, to plan, apply and control necessary strategiesX
6To determine total quality management processes in order to produce products with worldwide quality standards and to transfer information via team workX
7To decide and apply most suitable quantitative techniques in order to optimize several production applicationsX
8To provide active usage of management information systems with third party service providers in decision making processX
9To plan, execute and control production and operations management strategies for service companiesX
10To analyze the difference between assets and equities that emerges from several activities in a specific time interval for a companyX
11To use forecasting techniques for planning future related actions of company and to execute these techniques in a good mannerX
12To trace worldwide changes about production and operations management, to promote innovations and to transfer experience toward employeeX
13To specify necessary steps for executing business activities via team workX
14To provide information about project management techniques and to prepare report about several resourcesX