GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION
QUALITY MANAGEMENT AND ACCREDITATION IN HOSPITALS/1230048
Course Title: QUALITY MANAGEMENT AND ACCREDITATION IN HOSPITALS
Credits 3 ECTS 7.5
Semester 1 Compulsory/Elective Elective
COURSE INFO
 -- LANGUAGE OF INSTRUCTION
  Turkish
 -- NAME OF LECTURER(S)
  Assoc. Prof. Zekai OZTURK
 -- WEB SITE(S) OF LECTURER(S)
  http://www.websitem.gazi.edu.tr/site/zozturk
 -- EMAIL(S) OF LECTURER(S)
  zozturk@gazi.edu.tr
 -- LEARNING OUTCOMES OF THE COURSE UNIT
Learns the basic tools of quality management and quality of health care institutions in order to gain basic skills in the field.
Learns the ability of satisfaction of customers in long run.
Learns to gain benefit for own personel and society.
Learns to increase the productivity.





 -- MODE OF DELIVERY
  The mode of delivery of this course is Face to face
 -- PREREQUISITES AND CO-REQUISITES
  There is no prerequisite or co-requisite for this course.
 -- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS
  There is no recommended optional programme component for this course.
 --COURSE CONTENT
1. Week  Introduction to Total Quality Management
2. Week  Quality culture
3. Week  The evolution of quality approaches
4. Week  Strategic quality management
5. Week  Customer focus
6. Week  Data analysis and statistical techniques
7. Week  Data analysis and statistical techniques
8. Week  Mid-term Exam
9. Week  Six sigma
10. Week  Seven advanced technical
11. Week  Process management
12. Week  Process management
13. Week  Poka-Yoke
14. Week  Bencmarking
15. Week  Quality assurance systems
16. Week  Final Exam
 -- RECOMMENDED OR REQUIRED READING
  Mesiha Saat Ersoy, Abdullah Ersoy, Kalite Yönetimi; Bounds, Yorks & Adams, Beyond Total Quality Management
 -- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
  Lecture, Question & Answer, Demonstration, Drill - Practise
 -- WORK PLACEMENT(S)
  None
 -- ASSESSMENT METHODS AND CRITERIA
 
Quantity
Percentage
 Mid-terms
1
30
 Assignment
1
10
 Exercises
0
0
 Projects
0
0
 Practice
0
0
 Quiz
0
0
 Contribution of In-term Studies to Overall Grade  
40
 Contribution of Final Examination to Overall Grade  
60
 -- WORKLOAD
 Efficiency  Total Week Count  Weekly Duration (in hour)  Total Workload in Semester
 Theoretical Study Hours of Course Per Week
14
3
42
 Practising Hours of Course Per Week
0
 Reading
10
3
30
 Searching in Internet and Library
8
3
24
 Designing and Applying Materials
8
3
24
 Preparing Reports
10
3
30
 Preparing Presentation
10
3
30
 Presentation
3
3
9
 Mid-Term and Studying for Mid-Term
0
 Final and Studying for Final
0
 Other
0
 TOTAL WORKLOAD: 
189
 TOTAL WORKLOAD / 25: 
7.56
 ECTS: 
7.5
 -- COURSE'S CONTRIBUTION TO PROGRAM
NO
 PROGRAM LEARNING OUTCOMES
1
2
3
4
5
1In addition to knowledge about advanced research methods and techniques, employment of these methods and techniques are learned.X
2Skills are gained so that taking responsibility for solving problems about healthcare management scope in the complex and unpredicted situations such as crises and conflicts.X
3Fundamental concepts and basic functions of healthcare management is comprehended in the master degree.X
4Career development programs for staff who works on healthcare management activities and projects as an inferior position are planned and managed.
5Accurate project methods are chosen and applied for enhancing project planning effectiveness.
6Competency of generation innovative and creative ideas and also transformation of these ideas to real be gained.X
7A research which needs specialization on healthcare management and related disciplines can be individually or cooperatively as a member of a team conducted.X
8Skills on accession, assessment and application of current literature related to healthcare management are acquired.X
9Skills on chasing current developments related to healthcare management and skills on seeing, understanding, interpreting and creative idea generation in the terms of societal transformation is acquired.X
10Quantitative studies such as statistical and economical analyses used for administrative decisions can be conducted, also acting ethical and obeying societal, cultural, scientific codes during the collection, interpretation, application and communication of data/ knowledge are gained.X
11Skills on comprehension of fundamental components of health systems, health plans and politics in both Turkey and the world; recognition of leading actors in health system; assessment of health sector in the perspective of economical and financial dimensions; benchmarking different health systems are acquired.X
12Comprehension, assessment and implementation skills on basic management functions such as planning, organizing, coordinating, commanding and controlling are acquired.X
13Knowledge about healthcare management are communicated by means of using various materials and devices if necessary by talking at least one foreign language.X