GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION
TOTAL QUALITY MANAGEMENT/BNK-207
Course Title: TOTAL QUALITY MANAGEMENT
Credits 3 ECTS 6
Semester 3 Compulsory/Elective Elective
COURSE INFO
 -- LANGUAGE OF INSTRUCTION
  Turkish
 -- NAME OF LECTURER(S)
  Asst.Prof. Vildan Hilal AKÇAY
 -- WEB SITE(S) OF LECTURER(S)
  http://www.websitem.gazi.edu.tr/site/hilalvildan
 -- EMAIL(S) OF LECTURER(S)
  hilalvildan@gmail.com
 -- LEARNING OUTCOMES OF THE COURSE UNIT
They will have the equipment to apply the theoretical knowledge of TQM
They will have Process Management.
They will have customer-oriented thinking ability.
 -- MODE OF DELIVERY
  The mode of delivery of this course is Face to face
 -- PREREQUISITES AND CO-REQUISITES
  There is no prerequisite or co-requisite for this course.
 -- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS
  There is no recommended optional programme component for this course.
 --COURSE CONTENT
1. Week  Introduction to Quality Concept and Total Quality Management
2. Week  Aims of TQM, Elements, Process management, Quality Measurement Methods
3. Week  Leadership and Management
4. Week  Leadership Features
5. Week  Strategic Planning, Delivery of homework issues to students
6. Week  Performance Management Concept
7. Week  Quality Circles Concept
8. Week  Midterm exam
9. Week  Factors that play a role in the success of TQM
10. Week  Factors that play a role in the success of TQM
11. Week  Factors that play a role in the success of TQM
12. Week  Homework Presentations
13. Week  Homework Presentations
14. Week  Homework Presentations
15. Week  Homework Presentations
16. Week  Final Exam
 -- RECOMMENDED OR REQUIRED READING
  -
 -- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS
  Lecture, Question & Answer
 -- WORK PLACEMENT(S)
  -
 -- ASSESSMENT METHODS AND CRITERIA
 
Quantity
Percentage
 Mid-terms
1
0
 Assignment
0
0
 Exercises
0
0
 Projects
0
0
 Practice
0
0
 Quiz
0
0
 Contribution of In-term Studies to Overall Grade  
40
 Contribution of Final Examination to Overall Grade  
60
 -- WORKLOAD
 Efficiency  Total Week Count  Weekly Duration (in hour)  Total Workload in Semester
 Theoretical Study Hours of Course Per Week
16
3
48
 Practising Hours of Course Per Week
0
 Reading
10
3
30
 Searching in Internet and Library
0
 Designing and Applying Materials
0
 Preparing Reports
0
 Preparing Presentation
12
3
36
 Presentation
12
3
36
 Mid-Term and Studying for Mid-Term
1
3
3
 Final and Studying for Final
1
3
3
 Other
0
 TOTAL WORKLOAD: 
156
 TOTAL WORKLOAD / 25: 
6.24
 ECTS: 
6
 -- COURSE'S CONTRIBUTION TO PROGRAM
NO
 PROGRAM LEARNING OUTCOMES
1
2
3
4
5
1Use mathematical and graphical tools in the field of insurance
2Understand the basic concepts and assumptions related to the science of insuranceX
3Use methods, techniques and tools necessary for the analysis and modelling of economic data to ensure and evaluate the obtained resultsX
4Describe the structure and properties of the markets in economyX
5Make predictions about the relationships between economic and financial variablesX
6Analyze and comment on current economic eventsX
7Comment on Insurance SectorX
8Analyze the insurance companies and the insurance sector within the framework of economic, financial and accounting dataX
9Have the ability to develop solutions for social problemsX
10Have the ability to do inter-disciplinary research and studyX