GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR

COURSE DESCRIPTION

TRAVEL AGENCY AND TOUR OPERATOR MANAGEMENT/TUR 321

Course Title:	TRAVEL AGENCY AND TOUR OPERATOR MANAGEMENT
Credits	2	ECTS	4
Semester	5	Compulsory/Elective	Compulsory

COURSE INFO

-- LANGUAGE OF INSTRUCTION

Turkish

-- NAME OF LECTURER(S)

Assoc. Prof. R. Pars ŞAHBAZ

-- WEB SITE(S) OF LECTURER(S)

http://www.websitem.gazi.edu.tr/site/pars

-- EMAIL(S) OF LECTURER(S)

pars@gazi.edu.tr

-- LEARNING OUTCOMES OF THE COURSE UNIT

Travel agency and tour operations in Turkey and the world situation, development, duties and responsibilities
Upon successful completion of this course, students will: Travel agencies and departments about the functioning of the knowledge.
Tour operator-travel agency (incoming agencies) know the relations.
Travel agency knows about the legal regulations.
Relations with other organizations in the tourism industry of travel agencies know and explain.
Travel agencies and tour operators in the distribution system may explain the roles ..
Travel agency and tour operator can explain the basic concepts and topics.

-- MODE OF DELIVERY

The mode of delivery of this course is Face to face

-- PREREQUISITES AND CO-REQUISITES

There is no prerequisite or co-requisite for this course.

-- RECOMMENDED OPTIONAL PROGRAMME COMPONENTS

There is no recommended optional programme component for this course.

--COURSE CONTENT
1. Week	Tourism and Travel
2. Week	Travel Distribution Systems
3. Week	Travel Agency
4. Week	Regulations on Travel Agencies in Turkey
5. Week	Organizations in Turkey and the World of Travel Agents
6. Week	Organizations in Turkey and the World of Travel Agents
7. Week	Travel Agency Operations
8. Week	Travel Agency Operations
9. Week	Travel Agency Operations
10. Week	MIDTERM
11. Week	Other Duties of Travel Agencies
12. Week	The Concept of Tour Operators
13. Week	Tour Operating Procedures
14. Week	Tour Operating Procedures
15. Week	Tour Operating Procedures
16. Week	FINAL

-- RECOMMENDED OR REQUIRED READING

Dr. İrfan Mısırlı, Seyahat Acenteciliği ve Tur Operatörlüğü

-- PLANNED LEARNING ACTIVITIES AND TEACHING METHODS

Lecture, Question & Answer, Demonstration, Drill - Practise

-- WORK PLACEMENT(S)

None

-- ASSESSMENT METHODS AND CRITERIA

	Quantity	Percentage
Mid-terms	1	100
Assignment	5	10
Exercises	0	0
Projects	0	0
Practice	0	0
Quiz	0	0
Contribution of In-term Studies to Overall Grade		40
Contribution of Final Examination to Overall Grade		60

-- WORKLOAD

Efficiency	Total Week Count	Weekly Duration (in hour)	Total Workload in Semester
Theoretical Study Hours of Course Per Week	14	2	28
Practising Hours of Course Per Week	0	0	0
Reading	3	6	18
Searching in Internet and Library	2	6	12
Designing and Applying Materials	0	0	0
Preparing Reports	5	5	25
Preparing Presentation	0	0	0
Presentation	0	0	0
Mid-Term and Studying for Mid-Term	1	8	8
Final and Studying for Final	1	9	9
Other	0	0	0
TOTAL WORKLOAD:			100
TOTAL WORKLOAD / 25:			4
ECTS:			4

-- COURSE'S CONTRIBUTION TO PROGRAM

NO	PROGRAM LEARNING OUTCOMES	1	2	3	4	5
1	Have an understanding of concepts related to tourism industry and be able to interpret these concepts.			X
2	Understand both professional and scientific ethical values		X
3	Demonstrate effective use of both basic and professional information and communication technologies and software		X
4	Have basic knowledge of documentary and accounting systems related with tourism businesses		X
5	Demonstrate effective use of manual and automated operations in the front office departmant of accommodation establishments				X
6	Have basic knowledge of economics			X
7	Have analytical thinking skills within the context of tourism			X
8	Have financial analysis skills related to tourism operations			X
9	Have detailed knwoledge of human resources management in tourism industry		X
10	Have an understanding of food and beverage practices in tourism businesses		X
11	Have an understanding of different tourism services such as hotel services at health establishments and yacht and marina management		X
12	Demonstrate reading, listening, speaking and writing skills in foreign languages as required by the industry		X
13	Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation			X
14	Have detailed knowledge of business administration		X
15	Have an understanding of marketing and management strategies within the context of tourism management			X
16	Have basic knowledge of legal procedures related to tourism industry				X
17	Understand the relationship between tourism and environment and be able to apply required practices for a more lively environment			X
18	Have an understanding of recreational activities performed in accommodation establishments			X
19	Have an understanding of the cultural context of tourism				X
20	Have basic knowledge of national and international cuisines			X

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GAZI UNIVERSITY INFORMATION PACKAGE - 2019 ACADEMIC YEAR